Our Story
Real Plumbing for Real Neighbors: The Ironclad Story
Serving Naples, Bonita Springs, Fort Myers, Marco Island & Cape Coral with the kind of service we'd give our own families.
Hi, I'm Jan Harris. Let's be honest: nobody grows up dreaming of being a plumber. As a kid, I wasn't exactly asking for a pipe wrench for Christmas. But after I finished high school and spent some time in the maintenance and remodel world, I found my way into the plumbing trade. I realized pretty quickly that I was good at it, and more importantly, I enjoyed working with people.
Throughout my career, I've operated on two simple rules: keep a high standard for the work, and put the customer first, above everything else. However, after years of working for other companies, I started to see a frustrating gap in the industry. I noticed a lot of “pros” who were comfortable doing just enough to get by. I spent a significant part of my career following behind others to fix avoidable mistakes and put out fires that never should have started. It bothered me to see homeowners being overcharged for work that lacked real quality. When the focus shifts away from the customer, the craftsmanship always suffers.
I realized that if I wanted to stay true to my standards, I had to build something of my own.
In 2019, I started Ironclad Plumbing to bring those values back to the forefront. I wanted to create a company where “good enough” isn't an option and where the homeowner's peace of mind is the priority. We're here to ensure that every client in Southwest Florida gets the high-caliber work they deserve and a level of honesty they can rely on.
Since 2019
Serving Southwest Florida
100% Non-Commission
No sales pressure, ever
Our Difference
No Sales Pressure, Just Straightforward Help
We operate by sticking to a few simple rules: keep the standards high, and put the customer above all else. To make sure that happens, our team is strictly non-commission.
In this industry, many companies pay their technicians a percentage of the final bill. Unfortunately, that often creates a conflict of interest, the more they charge you, the more they take home. It leads to high-pressure sales tactics and “recommendations” that pad the paycheck rather than fixing the actual problem.
At Ironclad, our team is here to solve your plumbing issues, not hit a sales quota. We take pride in saving our clients significant money by providing honest second opinions on inflated estimates. We once saw a homeowner quoted tens of thousands of dollars for a major overhaul they didn't actually need. We were able to step in, identify the real issue, and fix it for a small fraction of that original quote.
That is what we stand for. We believe you should be able to trust the person in your home, knowing their only goal is to do the job right.
What We Stand For
These core values guide everything we do, from how we train our team to how we serve you.
Customer First
Every decision we make starts with how it will benefit our customers.
Integrity
Transparent pricing, quality work, and clear communication — always.
Excellence
We never settle for 'good enough'. Every job gets our best effort.
Community
We're proud to serve Southwest Florida and give back to our community.
Service Area
Serving Our Neighbors from Naples to Cape Coral
We've been servicing Naples, Bonita, and Marco Island since 2019, and we recently started helping folks in Fort Myers and Cape Coral too. We believe our customers deserve premium service at a fair price, and we work efficiently to get the job done right.
1,100+ Five-Star Reviews and Counting
We don't use pressure tactics. We just have a true desire to help. Today, we have over 1,100 Google reviews with a 5-star average. That reputation speaks for us.
If you want a straight answer and a plumber who treats you like a neighbor, give us a call. We'll give you a clear assessment and get your home back in order.