Privacy Policy

This Privacy Policy explains how Ironclad Plumbing collects, uses, and protects the information you provide when you contact us, call our phone lines, or use our website.

Information We Collect

When you call us, text us, or use our website, we may collect:

• Your name, phone number, and email address
• The service address where you need work performed
• A description of the plumbing issue you need help with
• Call recordings and transcripts when you call our service line at (239) 920-7870
• Website usage data through cookies and analytics tools

AI Voice Assistant and Call Recording

When you call our service line at (239) 920-7870, your call may be answered by an AI voice assistant. You will be notified at the start of every call that the call is being recorded and that you are speaking with an AI assistant. Recordings and transcripts are used to dispatch a technician, follow up on your service request, and improve the quality of our customer support.

How We Use Your Information

We use the information we collect to:

• Dispatch a technician and schedule your service appointment
• Send a service callback confirmation by text message after an inbound call
• Provide customer support and follow up on your request
• Improve our services, training, and website

SMS Text Messaging

If you provide your phone number during an inbound call to (239) 920-7870, we may send a one-time confirmation SMS letting you know that a technician will follow up. We do not send marketing or promotional text messages. We do not send any text message without first receiving your verbal consent during a live inbound call.

You can opt out at any time by replying STOP. For help, reply HELP or call (239) 289-4860. Message and data rates may apply. Message frequency varies, with most customers receiving one message per service inquiry.

How We Store and Share Your Information

Your information is stored securely with limited-access cloud service providers that we use to operate our business. We only use this information for service delivery and customer support. We never sell or share your personal information with third parties for marketing purposes. No mobile information, including phone numbers and SMS opt-in data, is shared with third parties or affiliates for promotional or marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, though some website features may not function properly.

Your Rights

You may request a copy of the personal information we hold about you, or ask us to delete it. To make a request, email info@ironcladplumbing.com or call (239) 289-4860. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Significant changes will be communicated through a notice on our website.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: (239) 289-4860
• Email: info@ironcladplumbing.com